Frequently Asked Questions (FAQ)

1. Do you offer free shipping?

• UK Orders: Yes, shipping is completely free within the United Kingdom.

• International Orders: A flat rate of £20 applies.

2. How long will delivery take?

• UK Orders: Estimated delivery within 3–7 business days.

• International Orders: Estimated delivery within 7–14 business days, depending on destination and customs clearance.

3. What is your return policy?

• You can request a return within 30 days of receiving your sofa.

• Items must be in their original condition and packaging.

• A £50 return shipping fee applies and will be deducted from your refund.

4. How do I request a refund?

• Please contact us at info@elitesofasltd.shop with your order details.

• Refunds are processed within 5–10 business days after we receive and inspect the returned item.

5. Do you offer a warranty?

• Yes, all our sofas come with a 3-year free warranty covering manufacturing defects.

• The warranty does not cover misuse, accidental damage, or normal wear and tear.

6. Can I exchange my sofa?

• Exchanges are available only if the product is defective or damaged upon delivery.

• Please contact us immediately if you receive a faulty item.

7. How can I track my order?

• Once your order has been shipped, you will receive a tracking number by email.

• Tracking updates may take 24–48 hours to appear.

8. What if my package arrives damaged?

• Please contact us within 7 days of delivery at info@elitesofasltd.shop with photos of the damage.

• We will arrange a replacement or refund depending on your preference.

9. Do you ship internationally?

• Yes, we ship worldwide at a flat rate of £20 per order.

• Customers are responsible for any customs duties or import taxes charged by their country.

10. How can I contact you?

You can reach us through:
📧 info@elitesofasltd.shop
📞 +44125453311
📍 32 Calgary Avenue, Blackburn, England, BB2 7DS